NoteScribe Support

Getting started

NoteScribe gives you four ways to capture content. Everything is processed on your device.

• Scan notes or whiteboards — Open the camera and use the built-in document scanner. NoteScribe reads the text from the page so you can turn it into a summary.
• Paste text — Already have notes typed somewhere? Paste them straight in.
• Record audio — Tap record to capture a conversation or your own notes. NoteScribe transcribes the audio to text directly on your device.
• Import photos — Pick existing photos of notes or whiteboards from your library and NoteScribe reads them on-device.

Once you have content, NoteScribe can process it with on-device tools:

• Transcription — audio is transcribed on-device using Apple's speech recognition (available on all iOS 26+ devices)
• Objectives — the goals discussed (Apple Intelligence)
• Action items — concrete tasks, with owners and due dates when mentioned (Apple Intelligence)
• Minutes of Meeting — a short narrative of what was discussed and decided (Apple Intelligence)
• Blockers — risks or unresolved issues (Apple Intelligence)
• A recap email draft — one tap to generate a ready-to-send summary email (Apple Intelligence)

Apple Intelligence features require an Apple Intelligence-capable device running iOS 26 or later.

Frequently asked questions

Why are AI summaries unavailable on my iPhone?

The AI summary and recap-email features run on Apple Intelligence, which is only available on Apple Intelligence-capable devices running iOS 26 or later. If your device doesn't support Apple Intelligence — or Apple Intelligence is turned off, or the on-device models are still downloading — the summary feature will appear dimmed or marked unavailable.

The rest of the app still works on every iOS 26 device. You can scan, paste, record, transcribe, and keep your notes as a transcript-first notebook. When you move to a capable device (or enable Apple Intelligence in Settings), the summary and email features light up automatically.

If you have a capable device and Apple Intelligence is simply switched off or finishing its first download, NoteScribe will point you to the right place in Settings.

Is my data private?

Yes. NoteScribe is built to be private by design:

• All AI runs on your device. Summaries, action items, and recap emails are generated locally using Apple Intelligence. Your notes are not sent to us to be processed.
• No developer servers. We don't run any backend that receives your content.
• No analytics, no tracking. NoteScribe does not track you and does not collect analytics. Our App Store privacy details list no data collection and no tracking.
• Transcription is on-device too. Audio you record is transcribed locally — it isn't uploaded anywhere.

NoteScribe only sends your notes to your own private iCloud (see backup, below), and only if you sign in with Apple (or, for guest notes, only if you choose to back them up when asked). That copy lives in your personal iCloud account — we never have access to it. Audio recordings are never synced or uploaded by NoteScribe. Anything you share, email, or add to Reminders goes only where you send it.

How do I back up or sync my notes?

Backup uses your own private iCloud account through Apple's CloudKit — not our servers.

• Sign in with Apple to turn on private-iCloud backup. Signing in opens your own Apple-account library, which is kept separate from your guest notes. NoteScribe mirrors that library's notes and summaries to your private iCloud database, so they sync across your devices signed in to the same Apple Account.
• Guest mode stays on this device only. If you use NoteScribe as a guest, NoteScribe syncs nothing — your notes stay on the device.
• Guest notes and sign-in. If you later sign in with Apple, NoteScribe asks whether to back up your guest notes to your private iCloud. Nothing uploads unless you say yes.

You can check the current state in the app: it shows "iCloud backup on" when you're signed in with Apple, or "History on this device only" otherwise. Signing out hides the iCloud library from this device; your guest notes stay local.

Note: audio recordings are stored locally on your device and are not part of the iCloud history mirror.

How do I delete my account and data?

NoteScribe includes in-app account deletion. It permanently removes:

• All of your notes, projects, and audio recordings on this device
• The app's data zone in your private iCloud database
• Your sign-in identity stored on the device

This cannot be undone. If iCloud can't be reached, NoteScribe tells you and lets you retry. If you continue without iCloud, it explains that copies may remain and how to remove them: Settings → Apple Account → iCloud → Manage Storage → NoteScribe. Any such copy lives only in your own iCloud account, never on a developer server.

Deleting your account does not cancel a subscription. Billing continues through Apple until you cancel; use the Manage Subscription button in the app. A small counter of free notes used stays in the device Keychain on purpose, to enforce the free tier; it contains no note content.

If you signed in with Apple, you can also separately stop using your Apple ID with NoteScribe at any time in Settings → your name → Sign in with Apple → NoteScribe → Stop Using Sign in with Apple.

How do I add action items to Apple Reminders?

When NoteScribe generates action items, you can send the open ones to Apple Reminders — but only when you explicitly tap to do so. NoteScribe never adds reminders on its own.

• The first time, iOS asks for permission to access Reminders. Tap Allow.
• NoteScribe adds your open action items to your default Reminders list, including the meeting title and (when known) the owner and due date.
• If you previously declined, re-enable access in Settings → Privacy & Security → Reminders.

Audio and transcription questions

• Do I need to grant microphone access? Yes — recording uses the microphone, so iOS will ask permission the first time you record. Transcription itself runs on-device.
• Is my audio uploaded anywhere? No. NoteScribe never uploads or syncs recordings; they are saved and transcribed on your device.
• My language isn't transcribing. On-device transcription supports a set of languages, and the model for your language may need to download first. If your language isn't supported yet, NoteScribe will let you know.
• Where are my recordings stored? In NoteScribe's private application storage on your device. Deleting a note (or deleting your account) removes the associated audio.
• Can I import an existing audio file? Yes — you can import an audio file and NoteScribe will transcribe it on-device.

Permissions NoteScribe may ask for

NoteScribe only requests what a feature needs, and only when you use it:

• Camera — to scan notes and whiteboards
• Microphone — to record audio when you tap record
• Photo library — to import photos of notes you choose
• Reminders — only when you choose to add action items to Apple Reminders

Contact us

We're happy to help.

When you write in, it helps to include your device model, your iOS version, and a short description of what you were doing.